Online Billpay
To register your account online or to pay your bill, click here.
Customer Support
For billing, service requests, and other inquiries use the following:
Operator: Municipal District Services
General Customer Service Number: (281) 367-5511
Customer/Billing Inquiries Email: General@MunicipalOps.com
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:30 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
Spring Office
25003 Pitkin Rd., Suite D600,
Spring, Texas 77386
Phone: 281-367-5511
Monday through Thursday from 8:00 a.m. to 5:00 p.m.
Friday from 8:30 a.m. to 5:00 p.m.
Cypress Office
20141 Schiel Rd,
Cypress, TX 77433
Phone: 281-367-5511
Monday through Thursday from 8:00 a.m. to 5:00 p.m.
Friday from 8:30 a.m. to 5:00 p.m.
Katy Office
1825 N. Mason Road
Katy, TX 77449
Phone: 281-347-8686
Monday through Thursday from 8:00 a.m. to 4:00 p.m.
Friday from 8:30 a.m. to 4:00 p.m.
For after-hour emergencies, please contact our dispatch team at 281-367-5511.
Report a Water Leak
Send an email to Leak.Report@municipalops.com
Service Rates:
Water Rate (Single Family Residential)
| $ 40.00 | Minimum Rate for Service |
| $ 2.50 | Rate per 1,000 gallons metered for usage between 3,001 gallons and 10,000 gallons |
| $ 3.00 | Rate per 1,000 gallons metered for usage between 10,001 gallons and 20,000 gallons |
| $ 3.50 | Rate per 1,000 gallons metered for usage between 20,001 gallons and 40,000 gallons |
| $ 5.75 | Rate per 1,000 gallons metered for usage between 40,001 gallons and 60,000 gallons |
| $ 7.50 | Rate per 1,000 gallons metered for usage between 60,001 gallons and 80,000 gallons |
| $ 9.50 | Rate per 1,000 gallons metered for usage between 80,001 gallons and 100,000 gallons |
| $ 12.00 | Rate per 1,000 gallons metered for usage above 100,001 gallons |